A state’s environmental agency, which manages Tier II Reports for their entire state, suffered from a chronic inability to complete compliance reviews for the thousands of facilities that reported annually and respond to citizen requests in a timely manner. Identified problems included the cumbersome, manual, paper based process, complex business rules, and shortages in resources.
Old Process was Cumbersome for Businesses
- Large companies storing large chemical inventories usually submitted forms that were hundreds of pages long.
- Businesses outsourced filing to third party consultants.
- Forms sent to the state using the Tier 2 Submit disks received from facilities had import problems.
- Each year, companies would have to go through the same process of entering and verifying their chemical inventories.
Manual Process was Daunting for Compliance Admins
- One full year of reports was not reviewed.
- Back year reports were stored in six rolling shelves.
- On average, it took the program team more than 6 months to complete inventory data entry and review.
- Inaccurate facility counts, chemical counts, and report results.
- Information was shared with First Responders only after the review and data entry were complete,making the information more stale for First Responders.
- A single Citizen Right-to-Know and Freedom of Information Act request processing took one week.
Critical Data sharing to First Responders was Slow
- Data shared to first responders was at best 6 months old and at worst 18 months old.
- Data stored on disks or on paper were difficult to retrieve.
- Reports did not provide first aid or other chemical profile information, requiring Responders to consult several sources.